Our guarantee is simple:
Deliver what we promise, stand behind our work,
and respond when something is not right.
Heritage Systems is committed to technically sound products, dependable field service, responsive support, and long-term customer relationships.
1. Purpose
This policy defines Heritage Systems Inc.'s commitment to the quality, reliability, and support of products and services provided to our clients. It is intended to establish consistent expectations for product conformity, workmanship, service quality, issue resolution, and customer support across potable water, process water, wastewater, chemical treatment, equipment, controls, monitoring, delivery, installation, and technical service activities.
2. Our Commitment
Heritage Systems provides client solutions for the management, conservation, conveyance, treatment, monitoring, and use of water. We support those solutions with hands-on technical expertise, ongoing service, equipment maintenance, sampling, reporting, operations assistance, and field support. Our goal is to provide products and services that perform as represented, are suitable for their stated application when used as directed and are delivered in accordance with the written scope agreed with the customer.
3. Product Guarantee
For products supplied directly by Heritage Systems, we will take reasonable steps to ensure that the product delivered is the product ordered, is properly identified, and conforms to applicable written specifications or manufacturer information provided with the sale. If a product issue is attributable to Heritage Systems, we will investigate promptly and provide an appropriate corrective remedy.
- Product conformity. Products will be supplied in accordance with the customer's accepted order, proposal, or written specification, subject to approved substitutions or changes.
- Condition at delivery. Products and equipment will be handled, stored, and transported using practices appropriate to the material or equipment and applicable safety requirements.
- Manufacturer warranties. When Heritage Systems supplies third-party equipment or products, applicable manufacturer warranties will be passed through or supported to the extent available under the manufacturer's terms.
- HSI-controlled deficiencies. If a product is incorrect, damaged due to HSI handling, improperly supplied, or otherwise nonconforming because of an HSI-controlled error, Heritage Systems will work with the customer to correct the issue through replacement, repair, rework, credit, or another reasonable remedy appropriate to the circumstances.